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14/08/09
Michael Rosen, ex-Children's Poet Laureate in the UK, has agreed that his commissioned poem about the NHS "These are the Hands" can join the "Poems for..." collection and be translated into different languages.

25/02/09
Hyphen-21 backs proposal for a code of professional practice for service user consultation.

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25/02/09

Does Listening to People Need Skill ? Does it Matter ?

An opinion piece by Rogan Wolf has been published in the February edition of "Open Mind," a bi-monthly periodical produced by "MIND," the national charity.

The full version of the piece can be read here.

It expresses Rogan's concern that top-down directives requiring managers to consult with the users of their services, have led to practice which can put people's mental health at risk.

The piece calls for a national code of conduct for consulting with users of mental health services, to ensure an adequate level of care and skill is deployed in process and methodology.

Rogan believes that this code is as at least as necessary as the code of conduct for ward rounds and similar meetings featured elsewhere on this site. The ward round code has been made policy in more than one NHS Trust and is commended by the Department of Health.

The piece is the latest step in a long campaign Rogan has pursued. Some of the story of that campaign is told here.

He has written a second piece expressing more general concerns about present developments in mental health policy and practice. He fears these these developments, though useful for some, are driven by a simplistic consumerist ideology and constitute a real threat to the support systems which people with severe and enduring mental health problems need to cope adequately in the community. The piece is called "Where's the Heart in Community Care ?"and can be found here.

The Hyphen-21 Trustees have agreed that the campaign, and the general position taken in these pieces, fall within the remit of the charity's principles, but Rogan takes full personal responsibility for the articles' contents.










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Poems for...
“I think this is a wonderful project giving people something meaningful and personal to consider, in what can be an anxious place.”

The Rt Hon Tessa Jowell, Minister at the Department for Culture, Media and Sport

“Diversity is an excellent theme, and particularly relevant to the challenges we all currently face in building a cohesive society..We would also like to order one set of your poster poems which we will use at appropriate FCO events..”

Sir Michael Jay, KCMG, Permanent Under-Secretary, Foreign and Commonwealth Office

“I am delighted to be part of your creative and beautiful project.”

Mourid Barghouti, Palestinian poet
Poems for... is here

Code of Conduct for ward rounds
“The Department of Health welcome[s] such initiatives as the Code of Professional Conduct for Ward Rounds and Similar Meetings. [This] is an example of good practice it would want to support…”
Julie Nichols,
NIMHE

The Ward Round Code is here

User involvement in staff recrutiment
Hyphen-21's model of a separate user panel “is an example of notable practice..worthy of sharing..across the NHS.”
Report by the Commission for Health Improvement (CHI)
August 2002

Consultation with the Users is here

Comments on Hyphen-21
“We feel that Hyphen-21 is doing some very important work designed to connect people to people, and people to community - their work on a code of good practice for ward rounds and their "Poems for the Waiting Room" project are particularly potent examples.”
Consumer Consultancy (Brighton)

“ I initially accessed your site as I was interested in your Poems for the Waiting Room project. However I am now really impressed by the other projects you have set up. My colleagues have also looked at your website and enjoyed the content too… We provide support and advice to drug users and their families. This involves needle exchange, counselling, access to funding for rehab, etc..I would like to express my support for your charity.”
Sheena MacKenzie,
Turning Point Worcester Druglink


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